Now accepting online payments with the following cards upon your checkout
General
- “GULF TECH AUTOMATION FZE” maintains the http://www.gulf-tech.com Website (“Site”).
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- ‘’Visa or MasterCard debit and credit cards in AED, SAR and USD will be accepted for payment’’
- ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
Privacy Policy
- ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
- ‘’ http://www.gulf-tech.com will not pass any debit/credit card details to third parties’’
- ‘’ http://www.gulf-tech.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (http://www.gulf-tech.com) cannot guarantee the security of any information that is disclosed online’’
- ‘’The http://www.gulf-tech.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
- “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
Cancellation Policy
For orders cancelled after our management’s approval, refunds will be processed back to the original method of payment. Please note that the refund transfer may take up to 45 days to complete.
Return and Refund Policy
For orders cancelled after our management’s approval, refunds will be processed back to the original method of payment. Please note that the refund transfer may take up to 45 days to complete.
The following items are not eligible for return or refund:
- Made-to-order items or those that have been used, damaged, or corroded.
- Items that are more than 60 days old from the date of invoice.
- Items with opened packaging, broken seals, alterations, markings, or scribblings.
- Items that do not match the article box label description.
- Items that do not adhere to the Minimum Order Quantity (MOQ) and packing unit, including broken quantities/packages
Delivery/Shipping Policy
- All our deliveries are dispatched from GTA’s warehouse or production sites on an Ex-Works basis (EXW, Incoterms 2010), unless a different term is mutually agreed upon.
- Delivery and performance periods start from the day our acceptance is received by the customer, unless a different agreement is in place. Delivery dates and periods are binding only if confirmed by us in writing.
- Deadlines are deemed met if the goods are delivered to the customer before the deadline expires, in accordance with EXW (Incoterms 2010) or other agreed Incoterms.
- On stock items shall be arranged for delivery/collection within 1 – 3 days for clients within the UAE, depending on item availability and subject to prior sales, after payment is received.
- We are not liable for delivery impossibility or delays caused by force majeure or unforeseeable events at the time of contract conclusion (such as operational disruptions, transport delays, strikes, legal lockouts, labor, raw material or energy shortages, difficulties in obtaining necessary official permits, government measures, or late or incomplete deliveries from suppliers), for which we are not responsible. In such events, we will promptly inform the customer. If the force majeure event continues for more than six weeks, either party may withdraw from the contract.
- In the event of a delay in the delivery of goods caused by us, we will make reasonable efforts to deliver the goods as soon as possible.
